JeetCity Online Casino Privacy Policy

At JeetCity Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at jeetcity.com. By completing your JeetCity registration and using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Our JeetCity Online Casino platform is operated by Novatrix SRL, incorporated under the laws of Costa Rica (company registration number 3-102-893958), with registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold e-gaming licence No. 0000002 issued by the Tobique Gaming Commission (Tobique First Nation, Canada). When you use our services, you trust us with your information — and we take that responsibility seriously.

1. Information We Collect

We collect various categories of personal information when you interact with our platform. Here at JeetCity Online Casino, we gather only the data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The types of information we may collect include:

• Identity data: your full name, date of birth, gender, and copies of government-issued identification documents
• Contact data: your email address, phone number, and residential address
• Account data: your JeetCity login credentials, account preferences, and communication history
• Financial data: payment method details, transaction history, deposit and withdrawal records — including data related to your JeetCity deposit process and JeetCity withdrawal activity
• Technical data: IP address, browser type and version, device identifiers, operating system, and access times
• Usage data: information about how you navigate our site, which JeetCity games you play, and how you interact with our promotions and features
• KYC documentation: verification documents required under our Anti-Money Laundering obligations, which we may request at any time

We collect this data directly from you during JeetCity sign up, through your ongoing use of the platform, and automatically via cookies and similar tracking technologies when you visit our site.

2. How We Use Your Information

At JeetCity Online Casino, we use your personal data for clearly defined and legitimate purposes. We do not use your information in ways that are incompatible with the purposes for which it was originally collected. Specifically, we use your data to:

• Verify your identity and process your JeetCity registration in compliance with our legal obligations
• Manage your account and provide access to our full game selection, including JeetCity pokies, JeetCity slots, JeetCity blackjack, JeetCity roulette, and JeetCity live casino games
• Process your JeetCity deposits and withdrawals, including managing JeetCity withdrawal time and payout processing
• Apply and administer your JeetCity welcome bonus, JeetCity free spins, JeetCity bonus codes, and other promotional offers such as the JeetCity cashback programme and loyalty rewards
• Communicate with you about your account, JeetCity promotions, JeetCity bonus code offers, and service updates
• Ensure responsible gaming compliance and protect vulnerable players
• Detect, investigate, and prevent fraud, money laundering, and other unlawful activities
• Comply with applicable laws, regulations, and the requirements of the Tobique Gaming Commission
• Improve our platform, analyse usage trends, and personalise your experience

3. Legal Basis for Processing

Our JeetCity Online Casino processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations under the Terms and Conditions you accept at the time of JeetCity registration
• Legal obligation: we are required by law to collect and retain certain data, including KYC documentation and financial transaction records
• Legitimate interests: we process data to protect the security of our platform, prevent fraud, and maintain the integrity of our services
• Consent: where we process data for marketing purposes, we do so on the basis of your explicit consent, which you may withdraw at any time

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies when you visit jeetcity.com. Our JeetCity Online Casino website uses both essential and non-essential cookies to ensure the platform functions correctly, to analyse traffic patterns, and to enhance your overall experience.

4.1 Types of Cookies We Use

• Essential cookies: required for core site functionality, including secure JeetCity login and session management
• Analytics cookies: help us understand how visitors use our site so we can improve performance
• Preference cookies: store your site settings, such as language selection and display preferences
• Marketing cookies: used to deliver relevant advertising and track the effectiveness of our promotional campaigns

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

5. Data Sharing and Disclosure

We at JeetCity Online Casino do not sell your personal data to third parties. However, we may share your information with trusted third parties where necessary to provide our services or comply with legal obligations. These include:

• Payment processors: to handle your JeetCity payment methods, including card processors, e-wallets, and cryptocurrency service providers. Paysafe transactions are processed by Novatrix SRL
• Identity verification providers: to carry out KYC checks and confirm your identity
• Game providers: software providers such as Evolution, Microgaming, NetEnt, Pragmatic Play and others may receive limited technical data to deliver their games
• Regulatory authorities: including the Tobique Gaming Commission, when required by our licence obligations
• Dispute resolution bodies: such as EGIS (disputes@egis-adr.com), which operates under Tobique Gaming Commission regulations
• Fraud prevention and security services: to protect both you and our platform from unauthorised activity
• Affiliates: our affiliate programme partners at jeetcitypartners.com may receive aggregated, non-personal referral data

All third parties with whom we share your data are required to handle it securely and in accordance with applicable privacy laws.

6. International Data Transfers

Our JeetCity Online Casino is operated from Costa Rica, and your data may be transferred to and processed in countries outside your jurisdiction. When we transfer your personal data internationally, we take appropriate steps to ensure it receives an adequate level of protection, consistent with applicable data protection laws. We serve players across multiple regions, including Australia (our en-AU locale), and ensure that cross-border data transfers comply with relevant legal requirements.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, and contractual obligations. In particular:

• Account data is retained for the duration of your relationship with us and for a minimum period thereafter as required by applicable law
• Financial and transaction records are kept for a minimum of five years in line with anti-money laundering regulations
• KYC documentation is retained for the period required by the Tobique Gaming Commission and applicable legislation
• Please note that under our Terms and Conditions (§12), accounts that remain inactive for 12 consecutive months without login or gameplay are subject to a monthly dormancy fee of €20

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by our JeetCity Online Casino platform. These rights may include:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: in certain circumstances, you may request that we delete your personal data
• Right to restriction: you may ask us to limit the way we process your data
• Right to object: you may object to certain types of processing, including direct marketing
• Right to data portability: where technically feasible, you may request that we transfer your data to another service provider
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our JeetCity support team at support@jeetcity.com. We will respond to all legitimate requests within a reasonable timeframe. Please note that in some cases, legal obligations may prevent us from fully complying with a request.

9. Security of Your Data

We at JeetCity Online Casino implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security practices include encryption of sensitive data in transit and at rest, strict internal access controls, and regular security assessments. We verify your phone number before allowing you to create a withdrawal request, and we may request identity documentation at any stage of our relationship with you to ensure the security of your account.

While we work hard to protect your data, no method of transmission over the internet is entirely secure. If you suspect any unauthorised access to your account, please contact our JeetCity customer support team immediately via live chat or at support@jeetcity.com.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us at support@jeetcity.com without delay.

11. Third-Party Links

Our JeetCity Online Casino website may contain links to third-party websites or services, including those of our game providers and payment partners. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external websites you visit through links on our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will notify you via email or through a prominent notice on our website. The updated policy will take effect from the date it is published. Your continued use of our JeetCity Online Casino services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. At JeetCity Online Casino, our dedicated support team is available 24/7 to assist you:

• Email: support@jeetcity.com
• Live Chat: available 24/7 directly on our website at jeetcity.com
• Affiliate enquiries: affiliates@jeetcity.com

For dispute resolution matters, you may also contact EGIS at disputes@egis-adr.com, which operates as our Alternative Dispute Resolution provider under the Tobique Gaming Commission regulations. The arbitration seat for all disputes is Costa Rica.